Q: How do I find out detailed information for your products?
A: There are 3 main ways of finding the right product to suit your needs. Browse our online catalogue via the products menu or by using our interactive PDF catalogue. If you already know the product code or name of the instrument you wish to view, use the search option at the top right of the website.
Q: How do I order a product?
A: Find the instrument/s that you require, add them to your basket, select the quantity for each and then fill out your contact details. Your order will then be sent to our dedicated Customer Service Team who will be in contact. Alternatively you can contact us directly via our contact form or by emailing info@duckworth-and-kent.co.uk
Q: Can I buy your products direct?
A: Customers located within Great Britain and the USA can buy direct from us. Customers from other countries can also buy direct unless we have a distributor within their territory. See our ‘Find Your Distributor‘ webpage to find out locations and contact details for local representatives.
Q: Website product pricing?
A: Pricing for all our products on our website is applicable to ‘direct to customer’ countries. For other countries, we will forward your request to your local distributor/representative.
Q: How do I find IFU’s for D&K products
A: You can find our IFU’s under the support menu at the top of our website. Alternatively you can find a link to the IFU via the products individual page. To do this, search using the unique product code present on the instrument. All IFU’s are in PDF format. IFU
Q: How do I sterilise your instruments?
A: View our Guidelines for Reprocessing PDF document located under instrument support within the main support menu. Guidelines
Q: Can I autoclave PEEK®?
A: Yes, PEEK® is exceptionally durable, allowing it to withstand harm from chemicals, heat, steam and radiation.
Q: Why do you use PolyEtherEtherKetone (PEEK®)?
A: Duckworth & Kent uses PEEK® in certain instruments where there is the possibility that two titanium components could fuse together through sustained, repetitive contact.
PEEK®polymer was invented by Imperial Chemical Industries in 1978 and the Victrex™PEEK® polymer has become the material of choice for applications requiring exceptional durability with resistance to chemicals, heat, steam and radiation. For this reason, it has long been the gold-standard for medical devices, as it is able to withstand in excess of 2500 hours of high pressure steam sterilisation.
Q: What are your instruments made of?
A: We specialise and produce our instruments out of high quality titanium. There are many benefits to using titanium. For further information Benefits of titanium
Q: How do I give feedback?
A: We welcome your feedback, doing so will help us to improve the products we provide our customers. If you have feedback regarding any of our products you can either complete our ‘Post-Market Surveillance Questionnaire‘ or contact us directly.