These terms, rules and guidelines govern the use of our website and the service it provides.
1 – Definitions
In these conditions the following expression shall have the following meanings:
(a) The ‘Company’ means Duckworth & Kent Ltd, Terence House, 7 Marquis Business Centre, Royston Road, Baldock, Hertfordshire, SG7 6XL, England.
(b) The ‘Customer’ means the party with whom the Company is contracting.
(c) The ‘Goods’ means the products, articles, materials or services which are supplied by the Company to the Customer.
(d) The ‘Contract’ means the contract for the sales of the Goods by the Company.
2 – General
Any quotation given by the Company is an invitation to the Customer to place an order. We endeavour to respond to all orders within 24 hours between Monday to Friday.
3 – Prices
All prices listed are in Pounds Sterling (£) excluding VAT and postal charges and are dispatched to a hospital, treatment centre or surgeon with a postcode within the United Kingdom (excluding Northern Ireland). Alternatively, customers are welcome to visit the factory to collect their orders, as long as email notification of time and day has been given to our customer services team.
Prices may be subject to change without notice and shall not be used by the customer for distribution to a third party or to solicit competitive pricing.
For our customers in Northern Ireland, please contact customer services for further details.
4 – Payment
Payment should be before despatch of the Goods or already agreed payment terms.
5 – Delivery
We aim to ship within 2 weeks of receiving your order, should this not be the case the Customer will be advised of the exact despatch date.
6 – Guarantee
Goods are covered by a lifetime guarantee against faulty material or workmanship.
7 – Return of Goods
Should you have any concerns about the quality or condition of goods received, please arrange to return them to:
Duckworth & Kent Ltd
7 Marquis Business Centre
Hertfordshire, SG7 6XL
Where the Goods will be evaluated by the company and you will be advised of our findings. If the Goods have been used then a decontamination certificate should be supplied with the returned Goods. We do not accept goods back for credit unless unused and in original packaging.
8 – Title
The title of Goods shall not pass to the Customer until payment has been made at the full invoiced price.
9 – Law
The Contract shall be governed by and construed in all respects in accordance with English Law and the Company and the Customer irrevocably submit themselves to the exclusive jurisdiction of the English Courts.
Copyright 2023 Duckworth & Kent Ltd.