All refunds for returns are at the discretion of Duckworth & Kent following a full evaluation/assessment of the returned device and will be agreed upon in writing prior to any transactions.
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Return To ShopAll refunds for returns are at the discretion of Duckworth & Kent following a full evaluation/assessment of the returned device and will be agreed upon in writing prior to any transactions.
To qualify for a refund a return must meet both of the following criteria:
On meeting the above criteria, instrument(s) will be evaluated prior to any potential refund. If the instrument(s) pass(es) evaluation, then a refund will be given to cover the cost of the instrument(s) but will not include shipping costs.
Opened instruments and those returned beyond 30 days of purchase will not qualify for a refund.
Returned items should be sent back to:
Duckworth & Kent Ltd
Terence House
7 Marquis Business Centre
Royston Road
Baldock
Hertfordshire, SG7 6XL
United Kingdom
If you have any enquiries regarding returns, please don’t hesitate to reach out to our dedicated Customer Services Team. They are ready to provide assistance and address any issues you may have.
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