1 – Definitions

In these conditions the following expression shall have the following meanings:

(a) The ‘Company’ means Duckworth & Kent Ltd, Terence House, 7 Marquis Business Centre, Royston Road, Baldock, Hertfordshire, SG7 6XL, England.

(b) The ‘Customer’ means the party with whom the Company is contracting.

(c) The ‘Goods’ means the products, articles, materials or services which are supplied by the Company to the Customer.

(d) The ‘Contract’ means the contract for the sales of the Goods by the Company.

2 – General

Any quotation given by the Company is an invitation to the Customer to place an order. We endeavour to respond to all orders within 24 hours between Monday to Friday.

3 – Prices

All prices listed on the site are in Pounds Sterling (£) and exclude VAT, shipping costs, and postal charges. Shipping costs will be calculated and added during the checkout process or upon consultation with our Customer Services Team. Pricing may vary when purchasing through a local importer compared to buying directly from us.

Please note that prices may change without prior notice and should not be shared with third parties or used to solicit competitive pricing.

4 – Payment

Payment should be before despatch of the Goods or already agreed payment terms.

5 – Delivery

We aim to ship within 2 weeks of receiving your order, should this not be the case the Customer will be advised of the exact despatch date.

Alternatively, Customers are welcome to visit the factory to collect their orders, as long as email notification of time and day has been given to our Customer Services Team.

6 – Guarantee

Goods are covered by a lifetime guarantee against faulty material or workmanship.

7 – Return of Goods

To qualify for a refund a return must meet both of the following criteria:

• The product must be within its original packaging with sealed “D&K” stickers still undisturbed
• Returned within 30 days of purchase

On meeting the above criteria, instrument(s) will be evaluated prior to any potential refund. If the instrument(s) pass(es) evaluation, then a refund will be given to cover the cost of the instrument(s) but will not include shipping costs.

Opened instruments and those returned beyond 30 days of purchase will not qualify for a refund.

Returns should be sent to:

Duckworth & Kent Ltd
Terence House
7 Marquis Business Centre
Royston Road
Baldock
Hertfordshire, SG7 6XL
United Kingdom

8 – Title

The title of Goods shall not pass to the Customer until payment has been made at the full invoiced price.

9 – Law

The Contract shall be governed by and construed in all respects in accordance with English Law and the Company and the Customer irrevocably submit themselves to the exclusive jurisdiction of the English Courts.

2024